Availability Disclosure

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Availability Disclosure 

At LeSoft, we are committed to ensuring the continuous availability of our services and systems. Our infrastructure, architecture, and operational processes are designed to provide a high level of resilience, enabling uninterrupted access to critical business services. This is essential not only for our customers’ operational needs but also to maintain compliance with UK data protection and cyber resilience standards. 

 

UK Compliance Alignment 

LeSoft’s availability strategy complies with: 

  • UK GDPR – Article 32: Requires organisations to ensure the ongoing availability and resilience of processing systems and services. 
  • Data Protection Act 2018: Reinforces the necessity to protect personal data from accidental loss or unavailability. 
  • NCSC Resilience Guidelines: We follow government standards for continuity of digital services, including disaster recovery, failover strategies, and availability monitoring. 

 

Service Uptime Commitment 

  • Service Availability: LeSoft targets 99.9% or higher uptime, excluding planned maintenance. 
  • Monitoring: We implement 24/7 real-time monitoring and alerting to proactively address issues before they affect users. 
  • Incident Response: In the event of service degradation or outages, we follow strict internal protocols to investigate, resolve, and communicate status transparently. 

 

Infrastructure Redundancy 

We ensure high availability by: 

  • Hosting services across redundant, geographically distributed data centres (located in the UK/EU). 
  • Deploying load balancers, auto-scaling, and failover mechanisms. 
  • Ensuring that backups and disaster recovery procedures are available for all key systems (see our Backup & Recovery Policy). 

 

Maintenance Windows 

  • Planned Maintenance: Scheduled outside of peak business hours whenever possible and communicated in advance. 
  • Emergency Maintenance: Conducted as needed to resolve critical vulnerabilities or service stability issues, with minimum disruption. 

 

Resilience Testing & Reporting 

  • Business Continuity Testing: LeSoft routinely tests disaster recovery procedures and failover capacity. 
  • Availability Reports: Monthly and quarterly uptime reports are available upon request for enterprise customers or regulators. 
  • Post-Incident Reviews: Any service-impacting incident is followed by a root-cause analysis and corrective action implementation. 

 

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